Refund Policy

Subscriptions

• CarrotPOS plans are billed monthly, in advance.
• Payments for a billing period that has already started are non-refundable, including partly used months.
• When you cancel, the next charge is stopped and you keep full access until the end of the period you have already paid for.
• Moving to a cheaper plan takes effect from your next billing period.

Billing errors

If you were charged twice, charged the wrong amount, or charged after cancelling, we will refund the incorrect amount in full. Email [email protected] within 30 days of the charge with the invoice number, and we will reply within 3 business days.

How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank or payment provider, it can take 5 to 10 business days to appear.

Your own customers

This policy covers your CarrotPOS subscription only. Refunds and returns you give your own customers are handled in the app under your own store's policy.

Questions

Contact [email protected]. See also our Terms of Service.